Free Shipping on all Orders!

Shipping policy

At Lashybae, we understand that when you order beauty products, you want them delivered quickly, safely, and with complete transparency. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered throughout New Zealand. By placing an order with Lashybae, you agree to the shipping terms outlined below.

Lashybae is operated by Eva Store Limited and is committed to providing a reliable shopping experience from checkout to delivery. We carefully process every order to ensure your lashes arrive in excellent condition and within the estimated delivery timeframe.

Shipping Coverage

Lashybae currently ships to customers in New Zealand and the United States.

We accept and process orders for delivery to eligible residential and commercial addresses throughout both countries. Customers are encouraged to ensure that the shipping address provided during checkout is located within our supported delivery areas to avoid processing delays or order cancellations.

Free Shipping

We are pleased to offer free shipping on all orders to our supported shipping destinations.

New Zealand

  • Free Shipping on all orders
  • Currency: New Zealand Dollar (NZD)

United States

  • Free Shipping on all orders
  • Currency: United States Dollar (USD)

There are no hidden shipping charges. Any applicable taxes will be calculated and displayed during checkout where required by law.

Order Processing and Handling

Every order is carefully reviewed, packed, and prepared for shipment before it leaves our facility.

Order Handling Time:

  • 1–2 Business Days

  • Processing Days: Monday through Friday

  • Excludes weekends and public holidays

During periods of high order volume, seasonal promotions, or unforeseen operational delays, processing times may occasionally require additional time.

Delivery Timeframes

Once your order has been shipped, delivery typically occurs within the following timeframe based on the destination:

New Zealand

  • Transit Time: 5–8 Business Days
  • Delivery Days: Monday through Friday

Estimated Total Delivery Time:

  • Typically 6–10 Business Days after placing your order

United States

  • Transit Time: 6–12 Business Days
  • Delivery Days: Monday through Friday

Estimated Total Delivery Time:

  • Typically 7–14 Business Days after placing your order

While we strive to meet all estimated delivery dates, delivery times are not guaranteed and may vary depending on destination, weather conditions, carrier operations, customs processing (if applicable), public holidays, or other circumstances beyond our control.

Taxes and Duties

All prices are displayed in the applicable currency based on your shipping destination.

  • Orders shipped within New Zealand are charged in New Zealand Dollars (NZD).
  • Orders shipped to the United States are charged in United States Dollars (USD).

Applicable taxes, including sales tax where required by law, will be calculated and displayed during checkout before payment is completed.

Any customs duties, import taxes, or other government-imposed charges that are not collected during checkout remain the responsibility of the customer, if applicable.

Order Cut-Off Time

Orders received before our daily cut-off time are forwarded to our fulfillment team for processing on the same business day whenever possible.

  • Cut-Off Time: 4:00 PM (GMT+12:00) New Zealand Standard Time (NZST)
  • Orders placed after the cut-off time will be processed on the next business day
  • Orders placed on weekends or public holidays will begin processing on the next available business day

Order Tracking

We provide tracking whenever available so customers can monitor their shipment's progress.

After your order has been dispatched, you may receive tracking information via email. Tracking updates may take time to appear after the carrier receives the shipment.

Track your order anytime using our dedicated tracking page:

https://lashybae.com/pages/track-your-order

If you are unable to locate your tracking information, please contact our customer support team for assistance.

International Shipping

Lashybae currently ships to customers in New Zealand and the United States.

Orders with shipping addresses outside these supported destinations cannot be processed at this time and may be declined or cancelled.

For orders shipped to the United States, delivery times, applicable taxes, customs procedures, and any destination-specific shipping requirements may vary depending on the delivery location. Where applicable, any taxes collected during checkout will be displayed before payment is completed.

We are continually evaluating opportunities to expand our shipping network. If additional countries become available in the future, updated shipping destinations, rates, delivery timeframes, and any applicable customs or import requirements will be published in this Shipping Policy and communicated during checkout.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review:

  • Recipient name

  • Street address

  • Apartment or unit numbers

  • City and postal code

  • Contact information

Lashybae cannot be held responsible for delays, delivery failures, or additional expenses resulting from incorrect or incomplete address information provided by the customer.

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address information

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed shipments

We may contact you to arrange reshipment. Additional shipping or handling costs may apply in certain circumstances when the return results from customer-provided information or customer actions.

Delayed Deliveries

Although most orders arrive within the estimated timeframe, occasional delays may occur due to factors beyond our control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Public holidays

  • Carrier network delays

  • Remote delivery locations

  • High seasonal shipping volumes

We appreciate your patience and will do our best to assist if your shipment experiences an unexpected delay.

Lost Packages

If your package appears lost during transit, please contact us as soon as possible.

Our team will:

  • Review the shipment status

  • Communicate with the carrier

  • Investigate the delivery issue

  • Provide updates regarding available resolutions

Claims for lost shipments should be reported promptly after the expected delivery window has passed.

Damaged Deliveries

We take great care when packaging every order. However, if your package arrives visibly damaged, we recommend:

  • Inspecting the contents immediately upon receipt

  • Taking photographs of the packaging and products

  • Contacting us as soon as possible

Our support team will review the situation and assist with an appropriate resolution.

Public Holidays

Order processing and delivery services may be affected during New Zealand public holidays. Delivery estimates should be considered additional business days during these periods.

Contact Information

If you have questions regarding shipping, delivery status, or order tracking, please contact us:

Business Name: Eva Store Limited

Trading Name: Lashybae

Address: 3 Kaimoana Street, Weymouth, Auckland 2103, New Zealand

Phone: +64 212518638

Email: Info@lashybae.com