Refund policy

At Lashybae, your satisfaction is our priority. We are committed to providing high-quality beauty products and a smooth shopping experience. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

Please read the policy below to understand your return, exchange, and refund options.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, your item must:

• Be returned within 30 days of delivery.
• Be in its original packaging whenever possible.
• Include all accessories, inserts, and promotional items originally included with the order.
• Be free from intentional damage, misuse, or abuse.

All returned items are subject to inspection before a refund, exchange, or store credit is approved.

Return Process

To request a return, please contact our customer support team with your order number and reason for the return.

Once your request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

Beauty & Hygiene Policy

For health and hygiene reasons, products that have been excessively used, altered, contaminated, or returned in an unsanitary condition may not be eligible for a refund or exchange.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.

Return Shipping

For eligible returns, we provide a free return shipping label whenever applicable.

Please follow the return instructions provided by our support team to ensure your return is processed correctly.

Restocking Fees

We do not charge any restocking fees for approved returns.

Non-Returnable Items

The following items are generally not eligible for return:

• Products intentionally damaged after delivery.
• Items showing excessive wear, misuse, or abuse.
• Products returned after the 30-day return period.
• Items missing essential components or original packaging.
• Gift cards.
• Promotional or complimentary items.
• Final sale or clearance items marked as non-returnable.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please provide:

• Your order number.
• Photos of the product.
• Photos of the shipping package.
• A brief description of the issue.

After reviewing your request, we may offer a replacement, exchange, store credit, or full refund.

Exchanges

If you would prefer an exchange instead of a refund, please contact our customer support team.

Exchange requests are subject to:

• Product availability.
• Return eligibility.
• Inspection of the returned item.

If the requested product is unavailable, we will offer an alternative solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Refund approval depends on:

• Successful inspection of the returned item.
• Compliance with this Return Policy.
• Receipt of the returned package.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Late or Missing Refunds

If you have not received your refund after the processing period:

• Check your bank account.
• Contact your credit card provider or payment service.
• Allow additional processing time if necessary.
• Contact our support team if the refund is still not visible.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving your order in accordance with this policy.

Return Refusal

We reserve the right to refuse returns that:

• Do not meet the conditions outlined in this policy.
• Contain products that were not purchased from Lashybae.
• Show signs of misuse, abuse, alteration, or fraudulent activity.
• Violate applicable laws or our return guidelines.

Customer Rights

This Return & Refund Policy does not affect any rights you may have under applicable consumer protection laws in your country or region.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us.

Email: Info@lashybae.com

Response Time: Within 24 business hours

Our support team is always happy to assist you.