Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 9:00 AM – 6:00 PM (NZST)
Can these false eyelashes be used only once?
Can these false eyelashes be used only once?
No, Lashybae lashes are designed for multiple uses. With proper care, they can be reusable upto 300X times while maintaining their shape and quality.
Why didn’t I receive any glue?
Why didn’t I receive any glue?
Some of our lashes (like magnetic lashes) do not require glue, which is why it may not be included.
If your product requires adhesive, please check the product description—glue may be sold separately to ensure you can choose your preferred type.
How should I store my false eyelashes?
How should I store my false eyelashes?
To keep your lashes in perfect condition:
- Place them back in their original box after use
- Keep them in a clean, dry place
- Avoid dust, moisture, or direct sunlight
This helps maintain their shape and longevity.
How do I clean false eyelashes?
How do I clean false eyelashes?
Cleaning your lashes is simple:
- Gently remove any glue residue using tweezers
- Use a cotton swab with micellar water or makeup remover
- Avoid soaking them in water
Let them dry completely before storing.
How do I separate false eyelashes safely?
How do I separate false eyelashes safely?
Carefully remove the lashes from the tray by holding the outer edge of the lash band, not the hairs.
Gently peel them off to avoid damage and keep their original shape intact.
How do I check my order status?
How do I check my order status?
Checking your order status is quick and easy! You can track your order in the following ways:
1. Via Email Confirmation
Once your order is placed, you’ll receive a confirmation email with a tracking link. Simply click the link to view your order status in real time.
2. Through Your Account
Log in to your Lashybae account and go to “My Orders” to see all your orders along with their current status.
If you have any trouble tracking your order, feel free to reach out to our support team—we’re always here to help 💕
Is my payment information secure?
Is my payment information secure?
Yes, your payment information is completely safe with us. All transactions are processed through secure payment gateways that comply with PCI-DSS standards, ensuring your data is fully protected.
We use trusted providers supported by major brands like Visa, MasterCard, American Express, and Discover, so you can shop with confidence 💕
Can I change or modify my order?
Can I change or modify my order?
We process orders quickly to ensure fast delivery. If you need to make any changes, please contact our support team within 1 hour of placing your order, and we’ll do our best to assist you.
Please note that once your order has been shipped, we are unable to make any modifications.
If you need help, feel free to reach out—we’re always here for you 💕
Which payment methods do you accept?
Which payment methods do you accept?
We offer a variety of secure and convenient payment options to make your shopping experience smooth and hassle-free.
We offer multiple payment options for your convenience:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay.
All payments are processed through secure gateways, ensuring your information is always protected so you can shop with confidence
When will my order be shipped?
When will my order be shipped?
We typically process orders within 1–2 business days and ship orders within 3-5 business days (excluding weekends and holidays).
During high-demand periods such as promotions or festive seasons, processing times may be slightly longer. We truly appreciate your patience and understanding.
Will I be charged international transaction fees?
Will I be charged international transaction fees?
Lashybae currently ships to customers in New Zealand and the United States.
Orders with shipping addresses outside these supported destinations cannot be processed at this time and may be declined or cancelled.
For orders shipped to the United States, delivery times, applicable taxes, customs procedures, and any destination-specific shipping requirements may vary depending on the delivery location. Where applicable, any taxes collected during checkout will be displayed before payment is completed.
We are continually evaluating opportunities to expand our shipping network. If additional countries become available in the future, updated shipping destinations, rates, delivery timeframes, and any applicable customs or import requirements will be published in this Shipping Policy and communicated during checkout.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email so you can follow your delivery in real time.
You can also log in to your Lashybae account and visit the “My Orders” section to check the latest status anytime.
If you have any questions or need assistance, our support team is always here to help.
What should I do if my order is delayed?
What should I do if my order is delayed?
We always aim to deliver your order as quickly as possible. However, delays can occasionally occur due to high demand, shipping carrier issues, or customs processing.
If your order is taking longer than expected, please check your tracking link for the latest updates. If you still need assistance, feel free to contact our support team—we’re here to help and will resolve it for you as quickly as possible.
How much does an extended warranty cost?
How much does an extended warranty cost?
The cost of an extended warranty may vary depending on the product and the coverage period you choose.
For detailed pricing and options, please feel free to contact our support team—we’ll be happy to assist you.
My order shows delivered, but I haven’t received it.
My order shows delivered, but I haven’t received it.
If your order is marked as delivered but you can’t find it, please try the following:
- Check around your delivery area (mailbox, porch, garage, or nearby safe places)
- Ask family members, neighbors, or anyone who may have accepted the package on your behalf
- Contact your local courier or post office for more details
Sometimes carriers leave packages with neighbors or in secure locations.
If you’re still unable to locate your order, please reach out to our support team—we’re here to help and will assist you as quickly as possible.