Payment Policy
At Lashybae, we are committed to providing a secure, transparent, and convenient payment experience for our customers. This Billing & Payment Policy explains how payments are processed, which payment methods we accept, how billing information is handled, and the responsibilities of customers when making purchases through our website.
By placing an order with Lashybae, you agree to the terms outlined in this Billing & Payment Policy.
Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary depending on your location, device, browser settings, and payment provider availability.
Currency
All prices displayed on our website are listed in New Zealand Dollars (NZD).
Unless otherwise stated, all charges, refunds, and transactions are processed in NZD. Customers using payment methods issued in another currency may be subject to exchange rate conversions and fees determined by their financial institution or payment provider.
Payment Authorization
When you place an order, your selected payment method must be authorized before the order can be processed.
By submitting payment information, you represent and warrant that:
- You are authorized to use the selected payment method
- The billing information provided is accurate and complete
- Sufficient funds or credit are available to complete the transaction
- The payment method has not been obtained through fraudulent or unauthorized means
Orders may be delayed, suspended, or cancelled if payment authorization cannot be successfully completed.
Billing Information Accuracy
Customers are responsible for providing accurate and current billing information.
This includes:
- Full billing name
- Billing address
- Email address
- Phone number
- Payment details
Incorrect or incomplete billing information may result in processing delays, failed transactions, fraud verification reviews, or order cancellation.
Payment Security
Protecting customer payment information is a priority for Lashybae.
Payment transactions are processed through trusted third-party payment providers that use industry-standard security measures designed to safeguard sensitive financial information.
For security reasons:
- We do not store complete credit card numbers on our servers
- We do not have direct access to full payment credentials submitted through secure payment gateways
- Payment information is encrypted during transmission where supported by the payment processor
Order Confirmation
After successful payment authorization, customers will receive an order confirmation email containing details of the purchase.
Receipt of an order confirmation does not guarantee acceptance of the order. We reserve the right to review, decline, limit, or cancel orders in accordance with our Terms of Service and applicable laws.
Pricing Accuracy
We make every reasonable effort to ensure that product prices, discounts, promotions, and other pricing information displayed on our website are accurate.
However, errors may occasionally occur.
In such cases, Lashybae reserves the right to:
- Correct pricing errors
- Cancel affected orders
- Refuse transactions based on incorrect pricing
- Issue refunds when necessary
If an order is cancelled due to a pricing error after payment has been received, any eligible payment collected will be refunded.
Taxes
Applicable taxes are calculated and applied in accordance with New Zealand laws and regulations where required.
Tax amounts, if applicable, will generally be displayed during checkout before the customer completes their purchase.
Customers are responsible for any taxes, governmental fees, or charges imposed by applicable authorities that are not collected during checkout.
Fraud Prevention and Verification
To protect customers and our business from fraudulent activity, certain orders may be subject to additional verification procedures.
We may request additional information to verify:
- Identity
- Billing details
- Payment ownership
- Order legitimacy
Failure to provide requested information may result in delays, order cancellation, or refusal of service.
Declined Transactions
A payment may be declined for various reasons, including:
- Insufficient funds
- Incorrect billing information
- Bank restrictions
- Expired payment methods
- Fraud prevention measures
- Payment processor errors
If your payment is declined, we recommend contacting your bank, card issuer, or payment provider for assistance.
Chargebacks and Payment Disputes
Customers who experience an issue with an order are encouraged to contact Lashybae before initiating a chargeback or payment dispute.
We are committed to resolving concerns fairly and efficiently whenever possible.
Where a chargeback is filed, we reserve the right to provide transaction records, shipping documentation, order confirmations, customer communications, and other supporting information to the relevant financial institution or payment provider.
Refunds
Approved refunds are processed in accordance with our Return & Refund Policy.
Refunds will generally be issued to the original payment method used for the purchase whenever possible.
Once approved, refunds are typically processed within 10 business days, although additional processing time may be required by banks, card issuers, or payment providers.
Promotional Discounts and Coupon Codes
From time to time, Lashybae may offer promotional discounts, coupon codes, special offers, or limited-time pricing.
Unless otherwise specified:
- Promotions cannot be exchanged for cash
- Only one promotion may be applied per order where applicable
- Promotions may have expiration dates
- Promotions may be modified or withdrawn at any time
Promotional offers are subject to their individual terms and conditions.
Subscription and Recurring Payments
If subscription services or recurring billing options are introduced in the future, additional terms governing recurring payments, renewals, and cancellations will apply and will be provided before enrollment.
Order Cancellations
Orders may be cancelled before they enter processing or fulfillment.
Once an order has been prepared, packed, or shipped, cancellation requests may not be possible and customers may need to follow our Return & Refund Policy after receiving the order.
Limitation of Payment Liability
Lashybae shall not be responsible for losses resulting from:
- Banking system failures
- Payment processor outages
- Unauthorized access caused by customer negligence
- Customer-provided billing inaccuracies
- Delays caused by financial institutions
- Third-party payment platform interruptions
Nothing in this section limits rights that cannot be excluded under applicable law.
Contact Information
If you have questions regarding billing, payments, refunds, or transaction-related matters, please contact us:
- Business Name: Eva Store Limited
- Trading Name: Lashybae
- Address: 3 Kaimoana Street, Weymouth, Auckland 2103, New Zealand
- Phone: +64 212518638
- Email: Info@lashybae.com